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WhatsCheaper.com Help Section

Here are some commonly asked Questions:

  1. What should I do if I made a mistake making my reservation, such as I spelled my name incorrectly?
  2. How do I change or cancel my reservation?
  3. Will I get a ticket when I make an air reservation?
  4. Do I need to reconfirm my flight before departure?
  5. How do I travel with an electronic ticket?
  6. How do I access and review my current reservations?
  7. Can I book a flight, hotel, car, vacation package by phone?
  8. Can you quote me a fare by email?
  9. What identification and or documents are needed to travel domestically and internationally?
  10. What do I do if I booked the wrong dates?

 

  1. What should I do if I made a mistake making my reservation, such as I spelled my name incorrectly?

    If your booking was just made within the last 24 business hours then please email us immediately or call 888-474-1232.
    • Be sure to include the following information in your email to WhatsCheaper.com:
      • Traveler name
      • Confirmation / Reservation #
      • The departure (city/airport) and return (city/airport).
      • The departure/return dates.
      • The air fare.
    Note: If your booking was issued more than 24 business hours, then you will need to contact the airline directly and request a correction (restrictions may apply!).

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  2. How do I change or cancel my reservations?

    You can cancel your airline reservation; however, your ticket may have no value or be subject to penalties for any changes to your itinerary. All airline tickets are subject to the rules and restrictions you agreed to at the time of purchase. Many tickets are non-refundable and some have no value for future purchase. Please email us to cancel or call 888-474-1232. If the flight is not canceled prior to the original departure, then you lose all future credit with the airline.

    Note: If our office is closed and your original flight departs prior to us re-opening, then you must contact the carrier directly, otherwise your ticket will have no value. If Departure is within the next 24 hours, its best to contact the airline directly, instead of waiting for a reply from us.  Its imperative that you change or cancel prior to departure or you will forfeit all value!

    Our staff will make every effort to accommodate your change or cancellation request. All requests must be made by phone by the original purchaser and all terms and conditions you agreed upon when making your reservation apply to your booking. Please note that travel agencies do not have the authority to override the rules and fees of the airline, hotel, car, cruise, or activity vendors.
    Our phone number is:  888-474-1232.

    • Air:
      • Changes: Most airline tickets are nonrefundable and non-transferable. Airlines impose per ticket change fees for restricted fares (unrestricted fares are usually limited to business and 1st class fares) of approximately $150 - $200 for domestic and $250 - $300 or more for international tickets. SOME AIRLINES DO NOT ALLOW ANY CHANGES AT ALL! If an airline allows a change, then all changes must be made prior to the original departure date and time and any additional charges must be paid at the time the change is made. Tickets are non-transferable; name changes are not permitted; tickets cannot be exchanged from one airline to another.

      • Cancellation: All cancellations must be made prior to the date and time of the original flight's departure to receive future credit. The credit can be used towards the purchase of a new ticket on the same airline for the same passenger within one year of the date of purchase of your original ticket. Cancellation credit can be applied to any new itinerary origination and destination. The final leg of your new trip must be completed within one year of the original ticket issue date. No refund or additional credit value is allowed if the new itinerary is a lower cost than the original booking. Partially used non-refundable tickets have no value for future purchase or exchange once the flight dates have passed.

      • Booking Error: If your change or cancellation request is the result of a booking error made within the last 24 business hours please phone us to cancel immediately 888-474-1232. Some, but not all, airlines allow us 24 business hours to change/cancel new reservations with minimal fees.

    • Hotel - Most hotel only (not booked in a package) reservations allow for non-penalized cancellation outside of 24 to 72 hours of the date of arrival at the property. Cancellation and change rules were available at the time of booking and agreed to by acceptance of our terms and conditions. If your hotel required prepayment at the time of booking more severe rules may apply.

    • Car - Most car only (not booked in a package) reservations allow for non-penalized cancellation up to the day of car pick-up. Cancellation and change rules were available at the time of booking and agreed to by acceptance of our terms and conditions.

    • Vacation Package - All vacation package bookings have associated fees and penalties set by the rules of the airline, car, hotel, and travel agency and agreed to by you at the time of booking. Our customer service will review these rules and fees with you.

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  3. Will I get a ticket when I make an air reservation?

    Most carriers now issue only electronic tickets. If an electronic ticket is not possible, then we will email or call you to advise you the extra deliver cost and you will be able to decide if you want to proceed with the purchase or not.

    Note: 24 hours after booking your reservation, logon to www.viewtrip.com to obtain your electronic ticket numbers and receipts. Should you experience any problems, call us at 888-474-1232.

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  4. Do I need to reconfirm my flight before departure?

    We strongly recommend that you review your itinerary prior to your travel date for any changes made by the airline to flight numbers or times. Within a week of your trip, reconfirm your reservation by calling the airline directly, or by logging on to www.viewtrip.com.

    Some international airlines do require passengers to call the airline directly, 24 to 72 hours prior to departure to reconfirm your flights.

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  5. How do I travel with an electronic ticket?

    Traveling on an electronic ticket is easy. Simply take your government-issued photo ID, and credit card and check in with the airline.
    • Present your identification, either at the airline counter or kiosk.
    • The airline will access your ticket record online and issue your boarding pass,
    • Once you receive your boarding pass, proceed to the security checkpoint and your departure gate.

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  6.  How do I access and review my current reservations?

    You may view your account and all associated reservations online at anytime. To view reservation details:

    • Logon to www.viewtrip.com
    • On the Travelport View Trip page, enter your Reservation number in the "Reservation" box and your Last Name in the associated box.
    • Your reservation(s) will be displayed.

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  7. Can I book a flight, hotel, car, vacation package by phone?

    Our staff is available to assist you, HOWEVER, we do not have access to anything other then the same information you are finding on our website.  If you can't find something on our website, then our staff will not be able to find it either!  If you feel that you need to call us and book it by phone, then please call us at: 888-474-1232. The following fees will apply to phone booking:

    • Air booking or changes $30 per person
    • Hotel booking only - $10 per booking, or change after booking
    • Car booking only - $10 per booking, or change after booking
    • Vacation package booking - $30 per booking
    • Cruise booking - $30 per booking
    • Change Vacation package - $50
    • Change Cruise package - $75

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  8. Can you quote me a fare by email?

    Whatscheaper.com offers you the best opportunity to search for fares and dates that best meet your needs. Because of the constantly changing availability and rates for travel products we do not quote air, car, hotel, or vacation package fares by email.

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  9. What identification andor documents are needed to travel domesticallyinternationally?

    At the time of check-in each domestic passenger over the age of 17 must present their valid government issued photo ID. Accepted ID's include a driver's license, state issued ID, or passport. All international passengers, regardless of age, will need to present their passport.

    • To enter the airport's security area you will need the above identification and an airline issued boarding pass with matching names for the current date. Boarding passes for many airlines can be printed online prior to arrival at the airport or can be acquired at the airport from the airline's ticket counter, at curbside check-in, or from the airline's self-service ticket kiosk.

    • Children under 18 do not need ID for domestic flights as long as an accompanying adult certifies their identity. For international flights all passengers, regardless of age (including infants), need to present their passport.

    • If a visa is required by the country you are visiting you must check with the countries embassy or consulate to see if you need to acquire the visa prior to your departure. Airlines will not board passengers who do not hold all necessary travel documents.

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  10. What do I do if I booked the wrong dates?

    If you discover your error within 24 business hours of making your reservation please phone us immediately. Our phone number is: 888-474-1232. Some, but not all, airlines allow us 24 business hours to change or cancel reservations with minimal fees. Our customer care agents will work with our vendors to assist you in attempting to correct the error. If your reservation is outside of the 24 hour window all vendor rules and fees agreed to by you in our terms and conditions at the time of purchase apply.

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